The website https://zafabit.com/ and the mobile applications ‘Zafabit’ (collectively, the “Platform”) are owned, operated, and made available by Arrowlogicx Tech Pvt Ltd, a company incorporated under the laws of India, with its operating presence in Kakkanad, Kochi, Kerala (hereinafter referred to as “Zafabit”, “Company”, “us”, “we”, or “our”, which term shall include its assignees and/or successors-in-interest).
This Privacy Policy (“Privacy Policy”) sets out the privacy practices of Zafabit with respect to the usage of the Platform and the services offered through the Platform. This Privacy Policy specifies the manner in which personal information and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that you provide to, or that is collected by, any third party through the Platform, or any third-party sites that you access or use in connection with the Services offered on the Platform.
This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) SPDI Rules, 2011, which require publishing the privacy policy on an online portal. We request you to go through this Privacy Policy and the Terms of Use carefully before you decide to access the Platform and avail the services of the Platform.
This Privacy Policy shall apply to the Users and Service Partners (as defined in the Terms of Use). For the purposes of this Privacy Policy, the Users shall hereinafter be referred to as “you”, “your”, or “yourself”.
By using our Services or the Platform, or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our collection, use, processing, and disclosure of your Personal Information (defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy, you should not access or otherwise use the Platform or Services.
All capitalized terms used in this Privacy Policy and not specifically defined herein shall have the meaning ascribed to such terms in the Terms of Use.
1. COLLECTION OF INFORMATION
We may collect and process information from you through your use of the Platform, or which is provided to us or is obtained by us through any of your engagements with us. We may collect and process personal information provided by you, including but not limited to (“Personal Information”):
Identifiable Information: Any information that you provide at the time of registration or availing Services, including any information that identifies or can be used to identify, contact, or locate you, such as your name, physical address, details of residence (including number of family members and pets, if any), phone number, sex, and/or email address.
Transactional Data: Payment-related details or other payment method data used to process the Services. We may ask you to provide certain additional information about yourself on a case-to-case basis.
Usage Logs: Any information that you provide on our Platform when you use our Services, including while logging in and logging out of the Platform.
Service Profiles: Any information that you provide to us for the specific provision of our Housekeeping Services, including details of the number of members in your house, details of any pets in your house, the number of rooms in your house, and the dimensions of your house.
Non-Personal Information: We may also collect certain non-personal information, such as data that is automatically captured by the Platform. This includes the IP address from which the Platform has been accessed, web requests, operating system, browser type, URL, internet service provider, aggregate user data, software and hardware attributes, pages you request, and cookie information, which will not identify you specifically (“Non-personal Information”). When you access our Platform, our web servers automatically recognize your domain name and IP address.
Correspondence & Feedback: If you choose to message us or leave us feedback, we will collect and store such information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries, troubleshoot problems, and improve the Platform or the Services. Any correspondence from you to us, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Platform, may be collected and retained into a file specific to you.
2. USE OF THE INFORMATION COLLECTED
The primary goal of Zafabit in collecting Personal Information and Non-personal Information is to provide you with a secure, efficient, and customized platform experience. We may use the collected information in the following ways:
To identify, verify, and reach you;
To help provide you with the Platform features and facilitate Housekeeping Services;
To provide you with further information, updates, and programs related to the Services;
To enable third parties to provide you with their products and services, which you choose to access through the Platform;
To observe, improve, audit, and administer the quality of the Services;
To facilitate the secure processing of Fee payments;
To analyze how the Platform is used and diagnose or resolve technical problems;
To remember basic information provided by you for seamless, effective access to the Platform;
To confirm your identity in order to determine your eligibility to use the Platform and avail the Services;
To notify you about any changes, security alerts, or updates to the Platform;
To personalize your experience and customize the Platform layout and service matching;
To enable Zafabit to comply with its statutory, legal, and regulatory obligations;
To send administrative notices, Service-related alerts, and similar communications with a view to optimizing the efficiency of the Platform;
To conduct internal research on our Users' demographics and behavior to better understand, protect, and serve our community;
To optimize our customer service responses to your support requests;
To detect, prevent, and protect us from any errors, bugs, fraud, identity theft, and other criminal or prohibited activity on the Platform;
To display necessary customer information to the assigned Service Partners who will be delivering Housekeeping Services to you;
To administer a contest, promotion, survey, trial offer, or other Platform features; and
To execute project planning, troubleshooting, and risk mitigation models.
3. SALE OF ASSETS, MERGER, ACQUISITION, BANKRUPTCY
Personal Information collected from you may be transferred to a third party as a result of a sale, acquisition, merger, corporate restructuring, asset sale, or bankruptcy involving Zafabit. Zafabit may disclose your Personal Information and/or Non-personal Information to such third parties to whom it transfers its rights and duties under any agreement entered into with such third parties.
Users will be informed of any major changes to the privacy framework resulting from the aforesaid transfer, and any such transfer will be carried out in strict compliance with relevant data protection legislation within India.
4. COOKIES AND TRACKING TECHNOLOGIES
Cookies are small portions of information saved by your browser onto your computer or mobile device (“Cookies”). Cookies are used to record various aspects of your visit and assist Zafabit in providing you with an uninterrupted service.
Behavioral Tracking: We may use information collected from our Cookies to identify User behavior, serve targeted content, offer localized promotions based on your profile, and enhance your convenience when navigating the Platform.
Web Beacons: When you use the Services, we may employ web beacons to anonymously track the online usage patterns of our Users. This data allows for more accurate reporting and continuous improvement of our Service ecosystem.
Utility: We use tracking technologies to:
Remember information so that you will not have to re-enter it during your visit or the next time you access the Platform.
Provide custom, personalized content and geographic tracking.
Monitor aggregate metrics such as total number of visitors, localized traffic, and demographic patterns.
Diagnose or fix complex technological or application crashes.
Third-Party Analytics: By using the Platform, you acknowledge and agree that third-party service providers may utilize Cookies or similar technologies to gather information about your usage patterns. This is collected to optimize and serve contextual advertisements based on your general browsing patterns.
Limitation: We neither have access to, nor do this Privacy Policy or the Terms of Use govern the use of Cookies placed by third-party service providers or infrastructure partners on the Platform. You may opt out of tailored advertisements at any time through standard browser mechanics; however, you may still receive generalized updates and platform notifications. We assume no responsibility or liability for the data practices of such external links or third-party ad networks.
5. OPT-OUT PROCEDURES
You may decline to submit any Personal Information through the Platform, in which case certain features, matching capabilities, and specialized services of the Platform may become completely unavailable to you.
Upon receiving initial communications from Zafabit, you may opt-out of receiving further promotional communications. To be completely removed from the Zafabit active mailing and marketing lists, you may contact us directly at support@zafabit.com. If you are utilizing an email forwarding or masking service, please ensure you include the exact destination email address registered with your Account to allow us to process the removal.
6. SHARING OF INFORMATION
Internal Processing
We may disclose your Personal Information and/or Non-personal Information to our affiliates, technical personnel, internal employees, onboarded Service Partners, and consultants strictly for the purpose of facilitating, executing, and finalizing the requested Housekeeping Services.
Security and Safety Disclosure
We may share your Personal Information and/or Non-personal Information with external organizations, individuals, or legal entities if we believe in good faith that access, use, preservation, or disclosure of the information is reasonably necessary to:
Detect, prevent, or otherwise mitigate fraud, systemic abuse, or critical security and technical vulnerabilities.
Protect against imminent harm to the rights, physical safety, property, or operational well-being of Zafabit, our customers, our onboarded Service Partners, or the general public as required or permitted by applicable Indian laws.
Zafabit shall not be held liable for the forced transfer or exposure of any Personal Information resulting from unforeseen infrastructure loss, distributed cyberattacks, the corruption of physical media storage, regional power grid failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism, or any other force majeure event entirely beyond Zafabit’s rational control.
Consulting & Third-Party Partnerships
Zafabit may partner with specific third parties to provide ancillary services (such as secure payment collection, SMS gateway routing, map authentications, or background checks) as part of the operational flow. When you opt into these segments, Zafabit will share the precise Personal Information required for that explicit execution. Our contractual arrangements strictly bind these third parties from utilizing your data for any independent or parallel marketing purposes.
Targeted Advertising
You expressly recognize and agree that we may share or transfer aggregated Non-personal Information to advertising optimization providers to display relevant application notices based on your past preferences and platform interactions. Zafabit maintains a zero-tolerance policy against selling data to unauthorized data brokers.
Regulatory and Law Enforcement Disclosures
We cooperate fully with government, tax authorities, and law enforcement officials to enforce compliance with the law. We reserve the absolute right to access, store, transfer, and disclose your data (including Personal Information) to governmental bodies or private litigating parties without prior notice to you, as we reasonably determine is required to:
Satisfy an active judicial decree, applicable law, tax audit, or binding governmental request.
Enforce our dynamic Terms of Use, including investigations into potential systemic violations.
Stop any activity we consider to be, or to pose a serious risk of being, illegal, unethical, or legally actionable.
7. LINKS TO THIRD-PARTY WEBSITES
Our Platform contains interactive links that may redirect you to external digital environments, payment gateways, or partner services. Please note that once you leave Zafabit’s secure digital perimeter, you are instantly subjected to the privacy frameworks of that respective third-party entity. Zafabit exercises no administrative control over, and assumes no liability for, the data processing methods, trackers, or accuracy of third-party domains. Accessing these external links is done strictly at your own individual risk.
8. ANTI-SPAM POLICY
Except as explicitly outlined in Sections 6 and 20 of this document, Zafabit maintains a strict "No-Spam" policy. We do not sell, rent, lease, or barter your email addresses, phone numbers, or residential addresses to third parties for independent monetization without your unambiguous, express written consent.
9. USER TESTIMONIALS, COMMENTS, AND REVIEWS
From time to time, we may highlight User testimonials, operational comments, or app reviews on the public-facing features of the Platform. These reviews may capture basic Personal Information (such as first name or generalized location). We obtain the User’s implied or explicit consent via account submissions before displaying identifying metadata alongside public feedback.
10. DATA SECURITY FRAMEWORKS
Zafabit has put in place rigorous physical, electronic, and managerial security practices and procedures to fully safeguard your data. We operate in compliance with the recommended information security standards prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Precautions: We utilize commercially viable encryption, secure socket layers (SSL), and firewall architectures to preserve the integrity of your Personal Information against loss, theft, unauthorized tampering, or replication.
Cross-Border Limitations: The data collected may be transferred, processed, and hosted at secure data centers within India, or safely outside the territory of India to the extent explicitly permitted under prevailing Indian data governance legislations. By submitting your data, you agree to this operational routing.
Inherent Internet Risks: While we deploy strict security controls, you explicitly accept the inherent structural risks of data transmission over the internet. Use of the Platform is at your own risk, and Zafabit assumes no liability for data disclosures caused by transmission line errors, malicious third-party hacking interceptions, or omissions beyond our reasonable control.
Breach Mitigation: In the absolute event that Zafabit becomes aware of a verified security compromise affecting your personal data, we will promptly issue an electronic notification to your registered endpoints and deploy immediate remediation actions. You remain solely responsible for maintaining the absolute confidentiality of your Account login details and access passwords. Unencrypted emails sent to our support queues are not fully secure, and we advise against embedding highly sensitive financial variables within regular text support requests.
11. EXCLUSIONS
This Privacy Policy does not apply to any unsolicited information you provide to us through public message boards, community forums, or any unprompted communication channels. All such unsolicited material shall be categorized as non-confidential, and the Company shall remain free to utilize, discard, or publish such content without restriction, limitation, or attribution.
Offline access to your Personal Information is strictly sequestered and limited to specific employees, internal operations managers, and data handlers who require the data to maintain your account utility or troubleshoot field service assignments.
12. DATA RETENTION POLICY
Your Personal Information will be actively retained by Zafabit for the duration required to seamlessly deliver our Housekeeping coordination services. If you have opted into our automated marketing channels, your communication details are preserved until you execute a formal opt-out mandate.
Statutory Requirements: We do not retain data longer than necessary to fulfill its explicit collection purpose or as required under applicable statutory limitations.
Account Deletion: If you wish to permanently close your account or request that we scrub your Personal Information, you may initiate a deletion request by writing to support@zafabit.com.
Post-Termination Retention: Following account closure, please note that Zafabit is legally required to retain specific logs, financial records, transaction histories, and identity data to satisfy statutory tax obligations, resolve ongoing payment disputes, enforce corporate agreements, or prevent recurring fraudulent activity under applicable laws.
13. RIGHT TO WITHDRAW CONSENT
The consent you grant for the collection, handling, processing, and disclosure of your Personal Information remains valid until you formally communicate a written withdrawal to support@zafabit.com.
Upon verified receipt, Zafabit will cease processing the respective personal data streams, except where independent statutory or lawful processing grounds exist that override the withdrawal request. Please note that withdrawing essential data permissions will result in the immediate termination of your ability to log into the application or request field services.
14. RIGHT TO CORRECTION AND ACCURACY
You bear the continuous responsibility to maintain the accuracy of the Personal Information you submit to our platform. Zafabit relies entirely on your input data to facilitate secure background matches and field arrivals. If your physical address, phone number, or residence parameters change, you must immediately update your profile parameters inside the application interface or request a systemic correction by emailing support@zafabit.com.
15. NOTIFICATION OF AMENDMENTS
Zafabit reserves the absolute right to modify, amend, update, or rewrite this Privacy Policy at any time to reflect changing technological requirements, corporate models, or shifting statutory mandates in India. Any updates will become legally binding immediately upon being published on the online Platform.
If we introduce material modifications that fundamentally alter your data rights, we will place a prominent alert notice on the Platform dashboard prior to the change taking effect. We encourage you to visit this page periodically to remain informed. All transactions and platform interactions remain explicitly subject to the active version of the Privacy Policy in force at that precise moment.
Our current privacy governance framework applies directly to all Users, Service Partners, and account records held by us. Furthermore, Zafabit is fully open to structural privacy audits conducted by approved government auditing agencies or recognized independent risk assessment firms to confirm complete data compliance.
16. RIGHT TO ACCESS
You maintain the right to formally request a compiled copy of the Personal Information file currently archived in our active databases. We reserve the right to charge a reasonable, localized administrative fee to cover processing and retrieval costs for recurring or excessive data access requests.
17. INCORPORATION OF THE TERMS OF USE
By entering, downloading, or using the Platform in any manner, you unconditionally acknowledge and agree that our Terms of Use are fully incorporated into, and form an indivisible, binding, and singular legal framework with, this Privacy Policy.
18. GRIEVANCE OFFICER
In strict alignment with the mandates of the Information Technology Act, 2000 and the consumer protection rules drafted thereunder, the contact details of the designated Grievance Officer for Zafabit are established below:
Grievance Officer: Aijaz
Company Name: Arrowlogicx Tech Pvt Ltd
Location Jurisdiction: Kakkanad, Kochi, Kerala, India
Email Identifier: support@zafabit.com
The Grievance Officer shall investigate, review, and redress any valid data grievances, privacy complaints, or SPDI non-compliance issues within a strict timeline of 1 (one) month from the initial date of receiving the written electronic grievance at the designated endpoint.
19. ADDRESS FOR PRIVACY QUESTIONS
Should you require deeper clarity, have specific operational doubts, or wish to seek interpretations regarding any clause inside this Privacy Policy, please contact our administrative desk directly via email at support@zafabit.com.
20. EXPRESS DECLARATIONS AND AGE MATURITY
Consent Mandate: By interacting with the terms set forth under this Privacy Policy, you hereby extend your explicit, voluntary, informed, and unambiguous consent to Zafabit to collect, store, share, process, retain, or securely transfer your Personal Information and Non-personal Information in strict alignment with this policy framework. We will retain these datasets until a formal erasure request is processed, subject to our statutory audit and tax record retention duties.
Age and Competency: You represent and warrant that you are a natural person who is above the age of 18 (eighteen), possess sound mental capacity, and are fully eligible under the Indian Contract Act, 1872 to enter into a legally valid, binding contract, and that your use of the platform does not violate any local laws applicable to you in your jurisdiction.
21. ELECTRONIC RECORD DISCLOSURE
This document constitutes an Electronic Record under the definitions of the Information Technology Act, 2000 (“IT Act”) and the rules framed thereunder, alongside the amended provisions concerning electronic data sets across various Indian statutes. This electronic record is autonomously generated by a computer system, is hosted digitally, and does not require any physical, manual, or digital signatures to establish enforceability.
CRITICAL LEGAL NOTICE: PLEASE ENSURE THAT YOU CAREFULLY READ, DISSECT, AND UNDERSTAND THIS ENTIRE POLICY DISCLOSURE BEFORE UTILIZING ANY COMPONENT OF THE PLATFORM. BY ACCESSING THE APP OR CLICKING ON THE “I ACCEPT” INTERFACE MECHANISM, YOU ARE DECLARING A BINDING, UNCONDITIONAL ASSENT TO BE HELD LIABLE TO ALL CLAUSES CONTAINED HEREIN. IF YOU DO NOT AGREE WITH THESE PRIVACY TERMS, PLEASE DISCONTINUE USE IMMEDIATELY.
YOU CONFIRM THAT YOU HAVE READ THIS PRIVACY POLICY IN ITS ENTIRETY AND VOLUNTARILY AGREE TO EVERY INDIVIDUAL PROVISION DETAILED ABOVE.